Mary Louise Cosmetics is dedicated to providing exceptional customer service. For your convenience, we have complied common “frequently asked questions.”

Q: How can I track my order
A: When a USPS courier scans your
box, then your tracking information will be available and sent to you via email. You can also check the status of your order by logging into your Mary Louise account

Q: When can I expect to receive my items?
A: Please allow 24 and 48 hours to process your order and 1-6 business days for your items to arrive and 6-12 business days for international orders. Mary Louise does not cover any dutie/taxes/customs fees that may incur with international shipments.

Q: How can I return my items?
A: Mary Louise cannot except any opened merchandise. You can return your unopened box within 7 days of receiving your items. All international returns must be submitted within 21 days from the original shipping date. The return cost shall be incurred at your own expense.

Q: How long does it take to process a return?
A: Please allow 3-8 business days for your credit card statement to appear in your account.

Q: Do you ship internationally?
A: Absolutely! Everyone around the globe can have Mary Louise products 🙂

Q: What does “pre-shipment” mean on my shipping status?
A: When a USPS courier scans your box, your status will change from “pre-shipment” to “in transit”

Q: I need help choosing what MLC products will work best for me. Help!
A: No problem, please send an email to support@mymarylouise.com and a customer service representative will help.

Q: How can I edit my shipping address?
A: If you need to update/change your shipping address, please contact one of our customer service representatives at support@mymarylouise.com

Q: I have a personal question regarding my skin/skin care issue and I would like to speak to someone about it.
A: We are more than happy to help you in any way we can! Please send an email to support@mymarylouise.com and someone will assist you 🙂

Q: Can I sell the products on my own site?
A: Unfortunately, your purchase of Mary Louise products is only for your personal use. By purchasing Mary Louise products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.